PLUS & NEO sound board help

PLUS & NEO sound board help2021-01-08T14:30:27+00:00


What help do you need?

User manual

Firmware update

(15 Feb 2021)

  • Download the firmware

  • Copy the file on the root of the flash drive

  • Turn on the pinball machine

  • Wait for the update process to be done


How to install a PLUS or NEO sound board ?

PLUS or NEO sound board is easy to install in a pinball machine.

To make it even easier we you can watch step-by-step video tutorials for every compatible machines.

Popular guides

You can use any USB 3.0 or 3.1 flash drive with your PinSound sound board.

The required format is FAT32 (make sure to format your flash drive accordingly).

Any flash drive sizes are correct, with a minimum of 8GB.

Note to MacOS users, please make sure to select:

  • MS-DOS (FAT) for Format
  • Master Boot Record for Scheme

Select your pinball machine and download the sound package you want to play with.

Copy the complete zip file (do not uncompress) on the root of the flash drive.

During the next boot, the PinSound board will automatically install your new sound package.

Note: the flash drive is required during a regular game, do not unplug it after installing the sound package

Auto-detection system

During the startup sequence, the status LED will blink accordingly to the system detected:

  • 2 white blinks: WPC-89
  • 3 white blinks: WPC-DCS
  • 4 white blinks: WPC-95
  • 5 white blinks: WHITESTAR
  • 6 white blinks: DATA-EAST
  • 7 white blinks: SYSTEM-11

Regular startup sequence

During a normal startup, the LED status will show the 4 following status:

  1. white lit
  2. white blinks (accordingly to the system detected)
  3. green lit: the board is ready

Error status

  • orange: weak power supply or undervoltage detected
  • red: amplifiers overcurrent detected
  • blue: engine error
  • blue + potentiometers all in blue: missing USB flash drive

Sub Bass / EQ Bass / EQ Medium / EQ Treble: adjust the digital equalizer to provide the sound exactly as you like it

Sub Booster: boost the volume of your subwoofer

Headphones station volume: adjust the gain of your headphones station

If you put multiple sound packages on the same flash drive, you can change mixes during the game at any time by using the volume control.

WPC89, WPC-DCS, WPC95, WHITESTAR: set the volume to 0 two consecutive times using the door volume control.

DATA-EAST, System 11: you can change your sound package on-the-fly (if you have at least 2 different sound packages on the flash drive) by double turning (double tap) to the minimum (on the left) the coin box volume potentiometer

  • A preview of the new mix will then be played.
  • Then turn back the volume to the desired level

Repeat the previous steps to change to another mix or revert to the first one.

Important note: on WPC machines, you may have to change your settings to allow “min. volume override” (to be able to reach 0)

if you copy your own “boot.wav” sound file in your “audio” folder, the PinSound board will play this file instead of the standard startup sound.

The PinSound board is able to run and write down a self-diagnosis file on the USB flash drive.

You can open this file at the root of the flash drive: pinsound-self-diagnosis.txt

In this file, you’ll get different information like:

PinSound Plus
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